Resident Resources
Are you a current resident and need some help?
From community programs to important documents, we provide a variety of resources to assist our residents. Browse our Documents page for forms and guidelines or contact our office at 540-946-9230 if you have questions.
We’re here to help! If you have any questions or need assistance, please reach out to us!
Additional Resources
Maintenance Requests
If your home requires repairs, our Maintenance team will be at your service!
You’ll call the Maintenance Work Order Line at 540-949-8305, describe the problem and where it is in as much detail as possible, and Maintenance will come to your unit to fix the problem in an appropriate amount of time based on the type of repair that is requested. When you call in this Work Order, you authorize Maintenance Staff to enter your apartment to complete the requested repair. You do not need to be present for the repair.
If the repair is caused by anything other than normal wear and tear, the tenant will be charged based on the current schedule of fees. Please click here for more information.
Paying Rent
Each month, public housing residents will receive an invoice on their door of the month’s charges, including rent, any excess utility charges, and any billable work order charges. This delivery will also include a deposit slip for First Bank. Residents will take the invoice and the deposit slip to First Bank, 1415 W. Main St., with their payment in the form of cash or money order, and pay their rent there. The bank teller will print a receipt for the resident and keep a receipt for the WRHA to verify the date, time, and amount paid. If you have questions about any charges listed on your invoice, please contact the Public Housing Manager!
Rent is due on the 1st, but is not considered late until the 5th (or the first business day after the 5th if the 5th falls on a weekend or a holiday).
